Service and Maintenance
Remote Monitoring and Maintenance
We watch your solar and storage system remotely, catch faults early, and visit for scheduled service. Contracts run from 1 to 5 years. Emergency response anywhere in Uganda.
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Portfolio monitored
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Years operating
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Max emergency response
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We built it. We run it. You focus on your business.
A solar and battery system that is not watched will fail quietly. An inverter trips and nobody notices. A string underperforms for months. A battery drifts out of balance. Our service keeps eyes on your system every day. Remote monitoring catches faults early. Scheduled visits keep the hardware clean and healthy. If something breaks, we come out fast. The result: your system keeps making the power it was built to make.
Daily
Remote monitoring
Scheduled
Service visits
Yearly
Performance report
48h
Emergency call-out
Four ways we keep your system running.
Service Level Agreements
A written contract that fixes response times to how critical your load is, renewable and never locked in beyond your chosen term.
1, 3 or 5-year contracts covering remote monitoring, scheduled visits and emergency response, matched to how critical your load is. Every contract specifies response times in writing, including a 48-hour maximum for emergency call-outs anywhere in Uganda. Terms are renewable, not locked in beyond the period you choose.
- Response times fixed in writing
- Renewable, no long lock-in
- Cover matched to load criticality
1 to 5 yr
Contract length
48h
Emergency call-out
Nationwide
Coverage
Renewable
Terms
Performance Monitoring
A live dashboard on every system we watch, flagging faults automatically before they become a power problem.
Every system we monitor runs on an energy management system (EMS): a live dashboard showing solar generation, battery state of charge, load and grid or genset status, from a desktop or phone. Faults get flagged automatically instead of waiting for a client to notice a power problem. Larger sites get SCADA integration on top of the EMS for full plant-level control and historical trend data.
- Live generation, storage and load view
- Automatic fault flagging
- SCADA option for larger sites
Daily
Monitoring
Real-time
Fault alerts
Desktop + phone
Access
SCADA
For large plants
Warranty & Repair Service
We handle manufacturer warranty claims and carry out the repair ourselves, so a failed part never becomes your problem to chase.
Manufacturer warranty handling and on-site repair for inverters, batteries and balance-of-system components, so a failed part doesn't become a client's problem to chase. We deal directly with Huawei, Deye, BYD and Dyness on claims, then carry out the repair ourselves. Covered under every O&M contract, not sold as a separate add-on.
- We chase the manufacturer, not you
- On-site repair by our team
- Included in every contract
Included
In every contract
On-site
Repair
4 brands
Huawei, Deye, BYD, Dyness
End to end
Claim handled
Performance Audit
An independent check of any system against its original design, with a corrective action report at the end.
Independent system health check against the original design specification, with a corrective action report at the end. Useful for systems we didn't originally install, or for a client who wants a second opinion on an existing contract's performance. Covers panel condition, inverter efficiency, battery health and actual output against what the design predicted.
- Works on systems we did not build
- Measured against original design
- Corrective action report included
Any system
Installed by anyone
Full
Health check
Report
With actions
Second opinion
On existing O&M
We catch problems before you feel them.
Most faults never reach you as a power cut. We see them on the dashboard, work out what they are, and act before production is affected.
We monitor
Every system reports to our dashboard daily, so generation, storage and load are always in view.
We detect
Faults and underperformance are flagged automatically, long before they become an outage.
We respond
Scheduled visits keep hardware healthy, and emergencies get an on-site call-out within 48 hours.
Daily
System checks
48h
Emergency response
Nationwide
Coverage
Yearly
Performance report
Real installations. Real outcomes.
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